At Jorihaviaelora, we provide clear shipping terms for orders placed through our online store. This policy explains our shipping coverage, fees, processing times, delivery estimates, and procedures for handling shipping issues.
1. Shipping Coverage
We currently ship to eligible addresses within the United States. We do not offer international shipping. Delivery availability may depend on the destination, carrier service, and item dimensions.
2. Shipping Fees
The total order amount includes the price of the products and the shipping costs. All charges are already factored into the displayed price, with no additional fees.
Shipping costs are applied according to the following criteria:
– Orders with a total amount between $0.01 and $119.99: a shipping fee of $6.99 applies;
– Orders with a total amount of $120 or more: shipping is free.
3. Taxes And Additional Charges
Applicable taxes and charges will be shown in the order total before checkout is completed. We will not impose undisclosed delivery charges after an order is placed. Any additional charges associated with a requested delivery change will be explained before proceeding, where applicable.
4. Order Cut-Off Time
Our business hours are Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.
Orders received before 6:00 PM ET on a business day generally begin processing that day. Orders received at or after the cut-off time, on weekends, or on holidays generally begin processing on the next business day. The cut-off time does not guarantee same-day shipment.
5. Order Processing Time
Order processing generally takes 1–3 business days after order placement and payment confirmation. This period covers order verification, preparation, packaging, and shipment arrangements and is separate from transit time.
6. Estimated Shipping And Delivery Time
Estimated transit time is 5–10 business days after dispatch. The estimated total fulfillment period is approximately 6–13 business days, excluding weekends and applicable holidays.
Delivery estimates are not guaranteed and may vary due to carrier operations, weather, destination, or other unforeseen circumstances. If we cannot ship an order within the applicable promised timeframe, we will provide notice and any cancellation or refund options required by applicable law.
7. Shipping Carriers And Delivery Methods
We may use carriers such as UPS, FedEx, or DHL, depending on the destination, shipment size, and service availability.
Large or bulky furniture may require special handling or delivery arrangements. Standard shipping does not include in-home placement, stair carrying, assembly, or removal of existing furniture unless expressly stated in the applicable product listing or delivery confirmation.
8. Order Confirmation And Tracking
An order confirmation email will be sent after purchase. Tracking information will be provided after dispatch when available.
If supported by our website, you may use the Order Tracking page to check your order status using the order number and the associated email address or telephone number. Tracking updates may take time to appear after dispatch.
9. Shipping Issues And Order Changes
Damaged, Missing, Or Lost Shipments
If an item arrives damaged, parts are missing, or a shipment appears lost, contact us promptly with your order number and a description of the issue. Photographs of the item and packaging may help us assess the claim. We will review the matter and coordinate with the carrier where appropriate, subject to applicable policies and consumer rights.
Address Changes And Cancellations
Contact us as soon as possible if you need to change your shipping address or cancel an order. Requests may be accommodated before dispatch, but changes or cancellations cannot be guaranteed after the shipment has been handed to the carrier. Applicable cancellation and refund rights remain unaffected.
Shipping Address And Delivery Attempts
Customers are responsible for providing complete and accurate shipping information. If delivery fails because of an incorrect address, access restrictions, or recipient unavailability, contact us to discuss available options. Any applicable additional charges will be explained before proceeding, where appropriate.
10. Delivery Inspection
Please inspect the packaging and furniture upon delivery where practical. If you discover damage, missing parts, or an incorrect item, retain the packaging where possible and contact us promptly with your order number and supporting details.
If a signature or appointment is required, follow the carrier's delivery instructions. Signing for a shipment or failing to note visible packaging damage does not automatically waive any rights available under applicable law.
11. Contact Us
For questions about shipping, delivery estimates, tracking, or shipment issues, please contact us:
Address: 462 Winners Cir, Lady Lake, FL 32159, US
Phone: +1 352-284-7163
Email: contact@jorihaviaelora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)