At Jorihaviaelora, we aim to provide a clear and straightforward order cancellation process. Please review the following terms before submitting a cancellation request.
1. Order Cancellation Conditions
Orders may be canceled within 48 hours of placement, provided they have not been shipped.
Orders placed more than 48 hours ago or orders that have already shipped are not eligible for cancellation through our standard process. Once the order has been delivered, you may contact us to request a return and refund in accordance with our Return And Exchange Policy.
If an order cannot be shipped within the promised timeframe, please contact us to discuss the available cancellation and refund options.
2. Order Cancellation Process
To request a cancellation, please contact our customer service team by email or phone and provide your order number and payment confirmation.
We will review your request and notify you of the outcome. If the cancellation is approved, we will arrange the applicable refund. Submitting a request does not mean the order has been canceled; please wait for our confirmation.
3. Refund Process
Refund Method
Approved cancellation refunds will be issued to the original payment card used for the purchase, including Visa or Mastercard, as applicable.
Refund Timeframe
Refunds are generally expected to appear in your account within 3-5 business days after processing. Actual posting times may vary depending on your card issuer. If the refund has not appeared within this period, please contact us for assistance.
4. Contact Us
For assistance with an order cancellation, please contact our customer service team:
Address: 462 Winners Cir, Lady Lake, FL 32159, US
Phone: +1 352-284-7163
Email: contact@jorihaviaelora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)