At Jorihaviaelora, we aim to provide a clear and consistent process for returns, exchanges, and refunds for purchases made through our online furniture store. Please review the terms below before submitting a request. Nothing in this policy limits any mandatory consumer rights applicable to your purchase.
1. Return and Exchange Window
Return and exchange requests should generally be submitted within 30 days after delivery. Please contact us within this period to initiate your request. If your request is approved, we will provide instructions for returning the item, including the applicable return address and shipping arrangements.
2. Eligible Return and Exchange Reasons
You may request a return or exchange for the following reasons:
Appearance Defects
The item arrives with visible damage, scratches, dents, or other significant appearance defects.
Quality Issues
The item has a defect that affects its intended use or functionality.
Unusual Odor or Significant Color Differences
The item has an unusually strong or persistent odor, or its color differs materially from the product description or images, beyond ordinary variations caused by lighting or display settings.
Incorrect or Misdescribed Item
The item received differs materially from the item ordered or from the specifications stated on the product page.
Change of Mind
You may request a return even if the item is not defective and you have changed your mind, subject to the applicable return terms and consumer rights.
Please provide accurate information about the item's condition. Photos or videos may help us assess a reported issue. Where practical, retain the packaging, accessories, and included parts until your request has been resolved. The use or assembly of an item will be considered in light of the circumstances and any applicable consumer rights.
3. How to Return an Item
Contact Us
Email or call us with your order number, proof of purchase, reason for the return, and relevant photos or videos, where applicable.
Request Review
We will review the information provided and notify you of the next steps through your contact details. If approved, we will provide the return address and shipping instructions.
Ship the Item
Return the item to the designated address and retain your shipping receipt and tracking information. Please contact us before shipping so we can confirm the correct return arrangements.
Inspection and Resolution
Upon receipt, we will review the item's condition and the reported issue.
4. How to Request an Exchange
Submit a Request
Email or call us with your order number, proof of purchase, reason for the exchange, and relevant photos or videos, where applicable.
Return Instructions
If the request is approved, we will provide the designated return address and shipping instructions.
Return the Original Item
Ship the item as instructed and retain your shipping receipt and tracking information until the exchange is completed.
Replacement Shipment
After receiving and inspecting the returned item, we aim to arrange shipment of an approved replacement within 1-3 business days, subject to availability and the applicable circumstances.
If the replacement item is unavailable, we will contact you to discuss the available options. Delivery times vary by shipping method and destination. Please refer to our Shipping Policy.
5. Refund Method and Processing Time
Refund Method
Approved refunds will generally be issued to the original payment method used at checkout, including the Visa or MasterCard account used for the purchase. If the original payment method cannot receive the refund, we will contact you to discuss an appropriate alternative.
Processing Time
Once a refund is approved and initiated, it typically appears in the original payment account within 3-5 business days, depending on the card issuer and payment provider. This timeframe refers to the expected posting period and is not a guarantee.
Delayed Refunds
If the refund has not appeared after the expected processing period, please contact us so we can review the transaction status.
Refunds will be handled within any applicable mandatory deadlines. Internal inspection or processing procedures do not override any consumer rights that apply to your purchase.
6. Return Shipping Costs and Fees
Defective, Damaged, or Incorrect Items
For approved claims involving confirmed damage, quality defects, significant discrepancies, or incorrect items, we will cover reasonable return shipping costs.
Change-of-Mind Returns
For returns requested because you have changed your mind, you are generally responsible for return shipping costs, provided this arrangement is permitted and has been appropriately disclosed.
Exchanges
For approved exchanges involving confirmed defects, damage, or incorrect items, we will cover reasonable return shipping costs. For other exchange requests, applicable shipping costs will be explained before you proceed.
Large Furniture Items
If an item requires special handling or freight transportation, please contact us before arranging its return. We will provide the applicable instructions and explain any return shipping costs for which you are responsible.
7. Inspection and Resolution
Accurate Information
Please provide accurate order details and a clear description of the issue. Supporting photos or videos should reasonably represent the item's condition.
Return Condition
Please pack the item carefully and include its relevant parts and accessories where practical. If the item is too large for ordinary parcel services or its original packaging is unavailable, contact us for instructions.
Review of Claims
We may inspect a returned item to assess its condition and the reported issue. Inspection findings will be considered alongside the information provided and any applicable consumer rights.
Processing Delays
Return transit, inspection, payment processing, and replacement delivery may take additional time depending on the circumstances. We will provide updates when relevant information becomes available.
Policy Consistency
This policy should be read together with our Refund Policy, Shipping Policy, and the applicable product information. If any term conflicts with a mandatory consumer right applicable to your purchase, the applicable right will prevail.
8. Contact Us
For assistance with returns, exchanges, or refunds, please contact us using the details below.
Address: 462 Winners Cir, Lady Lake, FL 32159, US
Phone: +1 352-284-7163
Email: contact@jorihaviaelora.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)